Frequently Asked Questions

Every seller on Yaqeen is verified through CNIC (national ID). When you buy, your money goes into an escrow account. The seller cannot access it until you receive and approve the product. If anything is wrong, you raise a dispute within 72 hours and our team resolves it fairly.

Raise a dispute within 72 hours of delivery. Your money stays frozen in escrow. Submit evidence (unboxing video, photos). Our team reviews both sides and resolves the dispute fairly. You never lose money to a scammer on Yaqeen.

Every phone listing on Yaqeen clearly shows its PTA status: Approved, JV (Joint Venture), or Non-PTA. We verify IMEI numbers against PTA records so you know exactly what you're buying before you pay.

Some sellers offer COD. You can filter listings by 'Cash on Delivery' on the browse page. However, we recommend using escrow payments for maximum protection. Your money is held safely until you confirm the product is as described.

Yes. Yaqeen is available across all cities in Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan, Sialkot, Quetta, and more. Sellers can ship nationwide through any courier service.

Create an account, verify your CNIC (takes up to 24 hours for team review), then list your item with photos, price, and condition details. When a buyer pays through escrow, you ship the item. Once they confirm receipt, Yaqeen transfers the money to your bank account.

You upload a clear photo of your CNIC (front and back) and a selfie holding it. Our team manually verifies your identity within 24 hours. This protects buyers and builds your reputation as a trusted seller.

Listing is free. Yaqeen charges a small escrow service fee only when a sale completes successfully. The fee is tiered: 5% for items under ₨50,000, 4% for ₨50,000–₨200,000, and 3% for items above ₨200,000.

Once the buyer confirms they received the product and are satisfied, Yaqeen releases the payment to your registered bank account. If the buyer raises no dispute within 72 hours, payment is released automatically.

Yaqeen currently supports phones, laptops, gaming consoles, cameras, accessories, and home appliances. We're focused on electronics where trust and verification matter most.

Escrow is a secure payment method where Yaqeen holds the buyer's money in a protected account until the transaction is complete. The seller ships the item, the buyer inspects it, and only then is the money released. Neither party can lose money unfairly.

Yaqeen supports bank transfers, JazzCash, EasyPaisa, and other popular Pakistani payment methods for escrow deposits. Sellers receive payouts directly to their bank accounts.

Our dispute resolution team reviews evidence from both sides: photos, unboxing videos, and chat messages. The team makes a fair decision within 48 hours. The escrowed money is released to the rightful party based on the evidence.

Every seller has a trust score from 0 to 100 based on CNIC verification, completed transactions, buyer ratings, response time, and dispute history. Sellers with 90+ trust score earn 'Certified Seller' status.

Yes. Every listing has a 'Report' button. Reports are reviewed by our team within 24 hours. Confirmed fraudulent listings are removed and the seller faces account suspension.

Accounts involved in confirmed fraud are permanently banned. Their CNIC is blocklisted so they cannot create new accounts. We also report serious fraud cases to the relevant authorities.

Yaqeen is Pakistan's safest platform for buying phones and electronics online. Every seller is CNIC-verified, every payment goes through escrow protection, and the platform is built so scams can't happen. Unlike traditional classifieds where you send money directly to strangers, Yaqeen holds your payment safely until you receive and approve the product.

Yaqeen is Pakistan's first electronics marketplace with built-in escrow payment protection. When you buy on Yaqeen, your money is held in a secure escrow account. The seller cannot access it until you confirm the product matches the listing. If there's a problem, you raise a dispute and your money stays protected.

Use a platform with seller verification and payment protection. On Yaqeen, every seller verifies their identity through CNIC, and all payments go through escrow. Always check PTA/IMEI status before buying, record your unboxing video, and inspect the product thoroughly before confirming delivery. Yaqeen's escrow system ensures your money is safe until you're satisfied.

Yaqeen is Pakistan's first marketplace where every seller must complete CNIC (national ID) verification before listing any product. Sellers also earn a trust score from 0-100 based on completed transactions, buyer ratings, and response time. This verification system, combined with escrow, is built to make scams structurally impossible.

You can sell your phone safely on Yaqeen. After CNIC verification (takes up to 24 hours), list your item with photos, price, and condition details. When a buyer purchases, their payment is held in escrow. You ship the item, the buyer confirms receipt, and Yaqeen transfers the money to your bank account. Both sides are protected.

Yes. Yaqeen is built as a safer alternative to traditional classifieds. Instead of dealing with unverified strangers and direct bank transfers, Yaqeen provides CNIC-verified sellers, escrow-protected payments, IMEI/PTA verification, condition grading, and a structured dispute resolution system. It's designed so scams cannot happen by design.

Sign up with your phone number or email. To sell, you'll need to complete CNIC verification. Buying only requires a basic account.

You can reach us via email at support@yaqeenpk.com or through WhatsApp. Our support team is available during business hours, and we typically respond within a few hours.

Your CNIC and personal data are encrypted and stored securely. We never share your information with other users or third parties. Only your display name, city, and trust score are visible to buyers.