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YaqeenHelp centre

Good questions. Clear answers.

Find your way around buying, selling, payments and account support on Yaqeen.

Choosing where to buy or sell? Explore the Yaqeen marketplace, read the selling guide or compare the full payment and dispute terms.

Buying on Yaqeen

How does Yaqeen protect me from scams?

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Browse electronics from sellers in Pakistan, check the seller verification badge and item details, and pay through Yaqeen escrow. Yaqeen checks payment before the seller ships. Inspect the item after delivery and confirm receipt or raise a dispute within 72 hours.

What happens if I get a defective product?

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Raise a dispute within 72 hours of delivery. Your money stays frozen in escrow. Submit evidence (unboxing video, photos). Our team reviews both sides and resolves the dispute fairly. Outcomes depend on the evidence and the published dispute terms.

How do I check if a phone is PTA approved?

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PTA status is declared by the seller. Identity verification is a separate check. Verify the device IMEI yourself through PTA before confirming your purchase, and read the listing for carrier-lock and network restrictions.

Can I pay Cash on Delivery?

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Some listings offer Cash on Delivery. Check the listing and agree delivery and payment details before ordering. Do not assume a COD transaction has the same payment handling as a Yaqeen escrow order; read the applicable terms and total charges.

Is Yaqeen available in my city?

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Yaqeen serves buyers and sellers in Pakistan. Use the city filter to find current listings near you. For delivery to another city, confirm the seller's arrangements, courier coverage and charges. Availability and delivery depend on the individual listing.

Selling on Yaqeen

How do I sell on Yaqeen?

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You can create a listing on Yaqeen for a used phone, laptop or another supported electronics category. Add photos of your actual device, disclose its condition and set an asking price. Complete the required account and seller checks, and wait for Yaqeen to confirm payment before dispatching an escrow order. A listing does not guarantee a buyer or a sale date.

What does CNIC verification involve?

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Follow the verification form to submit the required identity evidence. Yaqeen reviews the submission; approval and timing depend on that review. An approved identity badge does not certify product quality or ownership history. Read the privacy policy before submitting documents.

How much does it cost to sell on Yaqeen?

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Listing is free. The buyer pays an escrow protection fee: Rs 400 below Rs 30,000, Rs 500 from Rs 30,000 to Rs 100,000, and Rs 1,000 above Rs 100,000. The fee is non-refundable once an order is placed.

When do I get paid after a sale?

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After buyer confirmation, payouts are reviewed manually and normally take 1-3 business days. If the inspection window expires without confirmation or a dispute, Yaqeen reviews the order before releasing funds.

What categories can I sell?

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Yaqeen supports electronics categories including phones, laptops, tablets, gaming consoles, cameras, audio, wearables, accessories, home appliances and PC gaming. Check current listings and the listing form for supported items. Availability, condition and delivery depend on the individual listing.

Payments & Escrow

What is escrow and how does it work?

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For an escrow order, Yaqeen checks the buyer's payment before the seller ships. The buyer inspects the item after delivery and should confirm receipt or raise a dispute within 72 hours. Release follows confirmation or inspection-window review under the terms; it is not an unconditional refund guarantee.

Which payment methods does Yaqeen accept?

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Yaqeen supports bank transfers, JazzCash, EasyPaisa, and other popular Pakistani payment methods for escrow deposits. Sellers receive payouts directly to their bank accounts.

What if the buyer and seller disagree?

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Our dispute resolution team reviews evidence from both sides: photos, unboxing videos, and chat messages. Resolution depends on reviewing the evidence from both parties. The escrowed money is released to the rightful party based on the evidence.

Trust & Safety

How does the trust score work?

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Trust reflects identity verification, completed escrow sales, buyer reviews, account history and disputes. New sellers do not display a score until they have three completed sales. Certified status also requires a qualifying score, sales history, buyer ratings and no current disputes.

Can I report a suspicious listing?

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Use the listing's Report option or contact Yaqeen support with the listing URL and relevant evidence. Reports require review; a fixed response time is not guaranteed. For an active order, also follow the dispute steps and inspection deadline in the terms.

What happens to scammers on Yaqeen?

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Yaqeen can review reports and restrict listings or accounts under its terms. Report concerns with evidence and retain payment and delivery records. Account checks and moderation cannot guarantee that fraud will never occur.

Choosing a Marketplace in Pakistan

Where can I buy and sell used electronics in Pakistan?

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Yaqeen is a marketplace for buying and selling pre-owned phones, laptops and other electronics in Pakistan. Sellers create listings with photos, condition details and asking prices. Buyers compare available devices and seller identity badges, then follow Yaqeen's escrow payment and inspection process.

Where can I sell my used phone or laptop online in Pakistan?

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You can create a listing on Yaqeen for a used phone, laptop or another supported electronics category. Add photos of your actual device, disclose its condition and set an asking price. Complete the required account and seller checks, and wait for Yaqeen to confirm payment before dispatching an escrow order. A listing does not guarantee a buyer or a sale date.

Is Yaqeen an alternative to OLX or Facebook Marketplace?

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Yaqeen is an option for people comparing platforms for pre-owned electronics in Pakistan. Compare current inventory, seller identity evidence, total fees, payment handling and dispute terms on each service. Yaqeen offers an escrow order process and evidence-based dispute review; these do not eliminate all transaction risks.

What should I check when choosing a safe online marketplace?

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Check who operates the service, what seller verification establishes, where payment goes, the full cost, delivery arrangements and the dispute process. On Yaqeen, inspect the actual listing and approved seller badge where available. An identity badge does not certify a device's quality or ownership history, and a refund depends on the evidence and published terms.

Does Yaqeen buy my device directly or guarantee a sale?

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Yaqeen provides a marketplace where sellers list devices and buyers choose available items. Publishing a listing is not an offer from Yaqeen to buy the device. A sale, selling price or time to find a buyer is not guaranteed.

What products can I buy or sell on Yaqeen?

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Yaqeen supports electronics categories including phones, laptops, tablets, gaming consoles, cameras, audio, wearables, accessories, home appliances and PC gaming. Check current listings and the listing form for supported items. Availability, condition and delivery depend on the individual listing.

Account & General

How do I create a Yaqeen account?

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Sign up with your phone number or email. To sell, you'll need to complete CNIC verification. Buying only requires a basic account.

How do I contact Yaqeen support?

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You can reach us via email at support@yaqeenpk.com or through WhatsApp. Our support team is available during business hours, and we typically respond within a few hours.

Is my personal information safe on Yaqeen?

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The privacy policy explains how Yaqeen collects, stores and uses account and verification information, including processing by service providers. Keep identity documents, full IMEIs and payment information out of public listings and comments. Contact support for questions about your data.

Roman Urdu mein buying aur selling help

Pakistan mein used mobile ya laptop kahan buy aur sell karun?

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Yaqeen Pakistan mein pre-owned electronics ki marketplace hai. Buyers maujooda listings, price, condition aur seller ka identity badge dekh sakte hain. Sellers apne asal device ki photos, condition aur asking price ke saath listing bana sakte hain. Har category mein stock hona ya sale hona guaranteed nahi hai.

Kya Yaqeen OLX ya Facebook Marketplace ka alternative hai?

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Used electronics ke liye Yaqeen aik option hai. Platform choose karte waqt listings, seller ki identity ke saboot, total charges, payment kis ke paas jati hai aur dispute terms compare karein. Yaqeen escrow orders aur evidence-based dispute review deta hai; is se har risk khatam nahi hota.

Main apna phone ya laptop Yaqeen par kaise sell karun?

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Account bana kar required seller checks complete karein. Device ki asal photos, model, condition, repairs, accessories aur asking price likhein. Escrow order mein dispatch se pehle Yaqeen ki payment confirmation ka intezar karein. Listing se buyer, price ya sale ki tareekh ki guarantee nahi milti.

Mere budget mein used phone ya laptop kaise dhoondun?

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Category, city aur price filters use karein. Same model ki specifications, condition aur included accessories compare karein. Asking price final sale price ka saboot nahi hai. Delivery, buyer protection fee aur zaroori repairs ya accessories ka kharcha bhi budget mein rakhein.

Verified seller ka matlab kya device bhi verified hai?

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Nahi. Approved identity badge submitted identity evidence ke review ko show karta hai. Yeh device ki quality, ownership history, asli honay ya PTA registration ki guarantee nahi. Actual item, seller ki written details aur relevant device checks alag se karein.

Payment screenshot aa jaye to item bhej dun?

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Sirf screenshot ya message par item dispatch na karein. Yaqeen escrow order mein platform ki payment received confirmation aur dispatch status check karein. Item condition, packing aur courier ke saboot apne paas rakhein.

Item mein masla ho to kitna waqt milta hai?

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Delivery se 72 ghantay ka inspection window hai. Is mein item check karke receipt confirm karein ya maslay ka dispute evidence ke saath raise karein. Unboxing video rakhna strongly recommended hai. Faisla evidence aur published terms ke mutabiq hota hai; refund guaranteed nahi.

Listing aur buyer protection fee kitni hai?

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Listing banana free hai. Buyer ki escrow protection fee Rs 30,000 se kam price par Rs 400, Rs 30,000 se Rs 100,000 tak Rs 500, aur Rs 100,000 se zyada par Rs 1,000 hai. Order place honay ke baad yeh fee non-refundable hai. Delivery charges alag ho sakte hain; full cost aur current terms pehle parhein.

Seller ko paise kab milte hain?

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Buyer confirmation ke baad payout manually review hota hai aur aam tor par 1-3 business days lagte hain. Inspection window bina confirmation ya dispute ke khatam ho to Yaqeen funds release se pehle order review karta hai. Fori payout ki guarantee nahi hai.

Kya doosray shehar se item mangwa sakta hun?

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Seller se exact location, courier coverage, packing aur delivery cost confirm karein. Har item, khaas tor par bara appliance, normal courier se nahi bheja ja sakta. City listing nationwide delivery, local office ya pickup point ki guarantee nahi hai.

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