Know what’s behind your purchase.
Understand seller identity checks, the escrow order process and how to get help if something goes wrong.
CNIC Verification: How It Works
Every seller on Yaqeen must verify their identity before a single listing goes live. Our team manually reviews CNIC photos and selfies to confirm identity.
- Verification status (approved/pending)
- Last 4 digits of CNIC
- Name (from CNIC)
- Phone number
- City
- Your full CNIC number
- Biometric data
- Financial history
How verification works
You submit the requested identity evidence for manual review. An approved badge reflects that review; it does not certify the device. Read the privacy policy for verification data storage, use and data requests.
Escrow: Your Money's Journey
When you buy on Yaqeen, your money doesn't go to the seller. You transfer it to Yaqeen's escrow bank account. We hold it securely until you confirm you've received the item.
Buyer pays
Buyer transfers payment to Yaqeen's escrow bank account, NOT to the seller directly.
Escrow holds
Admin verifies the transfer. Funds locked. Seller is notified to ship. Seller cannot access funds.
Delivery & confirmation
Buyer receives item and inspects. 72-hour window to raise a dispute.
Buyer confirms
Buyer taps 'Confirm Receipt'. Admin releases funds to seller's bank account.
Dispute raised
Escrow frozen. Evidence collected. Yaqeen team reviews evidence under the dispute terms.
Manual payout review
You get 72 hours from delivery to confirm or raise a dispute, and we'll remind you before the window closes. Funds are never released automatically: after the window, our team reviews the order and releases the seller's payment by hand.
Technical security
HTTPS everywhere
All data in transit is encrypted via TLS.
Secure cloud storage
All data encrypted at rest in secure cloud storage.
Email OTP auth
No passwords. OTP via email, rate-limited.
Manual ID review
Every seller CNIC reviewed by our team before approval.
Escrow process
Funds held in a designated business bank account and released following review under the terms.
Dispute review
Raise a dispute within the 72-hour inspection window. Resolution depends on evidence and review.
Your data, your control
The privacy policy explains verification information, its use and data requests. Contact support to ask about your information or request account deletion.
Risks to check, and how Yaqeen responds
CNIC + selfie manually verified by our team. No anonymous sellers allowed.
Report delivery problems through the order. Payment release follows buyer confirmation or an inspection-window review under the terms.
Pre-dispatch video required before seller payout is released
Sellers must declare PTA status. Buyers can verify IMEI before purchase.
Bank transfer proof required and admin-verified before order proceeds
Rate limiting detects repeated fake OTP submissions
Questions about identity and payments
What does seller identity verification establish?
An approved badge reflects a review of submitted identity evidence. It does not certify the item, its ownership history, hardware condition or PTA registration. Check the exact device and the seller's written disclosures.
Where can I read about verification data?
The privacy policy describes verification information, storage, use and data requests. Identity documents and full IMEIs should not be posted in public reviews or comments. Contact support for questions about your data.
How does buying on Yaqeen work?
Browse electronics from sellers in Pakistan, check the seller verification badge and item details, and pay through Yaqeen escrow. Yaqeen checks payment before the seller ships. Inspect the item after delivery and confirm receipt or raise a dispute within 72 hours.
What if I do not confirm receipt?
After buyer confirmation, payouts are reviewed manually and normally take 1-3 business days. If the inspection window expires without confirmation or a dispute, Yaqeen reviews the order before releasing funds.
How are disputes reviewed?
Submit a description of the problem, photos and relevant evidence within the inspection window. An unboxing video is strongly recommended. Yaqeen reviews evidence from both parties; the outcome depends on the evidence and the published terms.
What does it cost to buy or sell?
Creating a listing is free. The buyer pays an escrow protection fee: Rs 400 below Rs 30,000, Rs 500 from Rs 30,000 to Rs 100,000, and Rs 1,000 above Rs 100,000. The fee is non-refundable once an order is placed.
Is PTA status independently verified by Yaqeen?
PTA status is declared by the seller. Identity verification is a separate check. Verify the device IMEI yourself through PTA before confirming your purchase, and read the listing for carrier-lock and network restrictions.