What happens if the buyer doesn't confirm after delivery?

Buyers get 72 hours to inspect and confirm, with reminders by email. If the buyer doesn't confirm and doesn't raise a dispute, Yaqeen's team reviews the order and releases payment to the seller manually. Every payout is checked by a person, so money is never released automatically.

Can the buyer raise a fake dispute to keep both the product and money?

No. Disputes require an unboxing video (continuous, no cuts), photographic evidence, and written description. Yaqeen's team reviews both sides. Frivolous disputes are marked against the buyer's trust score and can result in account restriction.

How long does CNIC verification take on Yaqeen?

Upload takes 2 minutes. Yaqeen's team manually reviews your CNIC and selfie, and typically approves within 24 hours.

Can I sell without CNIC verification?

No. CNIC verification is mandatory for all sellers on Yaqeen. This protects buyers and gives sellers a verified trust badge that increases sales.

What types of phones can I sell on Yaqeen?

Yaqeen supports phones declared as PTA-approved, Non-PTA or JV / carrier locked. Sellers must disclose registration status and carrier restrictions honestly. Buyers should verify each IMEI through official PTA channels; carrier lock is a separate check.

How does Yaqeen escrow work?

Buyer transfers money to Yaqeen's escrow bank account. Seller ships the item. Buyer inspects it. If satisfied, buyer confirms and Yaqeen transfers money to seller's bank account. If there's a problem, buyer raises a dispute and money stays frozen until resolved.

Is Yaqeen free to use?

Signing up and browsing is free. Yaqeen charges a small escrow fee on successful transactions to cover payment protection and dispute resolution services.

YaqeenHow it works

Your next device, step by step.

From the first question to the final confirmation. Follow the buying or selling journey and understand what to check at each step.

Step 01

Find a listing

Browse listings and filter by city, price, condition and seller-declared PTA status. Check the individual seller’s identity badge.

Step 02

Check the badges

Review identity and seller badges. Phone PTA status is declared by the seller; check the device’s IMEI independently before buying.

Step 03

Pay into escrow

Click 'Buy Securely'. Transfer payment to Yaqeen's escrow bank account, never directly to the seller.

Step 04

Arrange delivery

Contact seller via the app to arrange delivery. Meetup, TCS, Leopards, or Bykea in your city.

Step 05

Inspect & confirm

Receive and test the item. Happy? Tap 'Confirm Receipt'. Funds released to seller's bank account.

Step 06

Problem? Dispute it

Not happy? Raise a dispute within 72 hours. Escrow frozen. We review the evidence under our dispute terms.

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Frequently asked questions